Frequently asked questions

Your package has been shipped via your chosen shipping method (standard or express). Once your order has been processed and shipped, you will receive an email with a tracking number that will allow you to monitor the progress of your shipment.

It is recommended to wash your hair before cutting. Clean hair allows your hairdresser to better assess its natural texture and shape, making it easier to cut. However, if you are planning on cutting your hair dry, washing your hair may not be necessary. It is best to consult your hairdresser to find out their preferences.

Cocktail makeup is typically an elegant and polished look, perfect for formal events or evening events like cocktail parties. It typically includes:

• Perfect base: Foundation, concealer and setting powder for a smooth and even complexion.
• Contouring and highlighting: Highlighting facial features with shadows and light.
• Eye shadows: A combination of neutral or bold colours, often with a sparkle or smokey eye effect.
• Eyeliner: Accentuating the eyes, sometimes with a "cat eye" effect.
• Mascara: Giving eyelashes volume and length.
• Pink: Natural blush on the cheeks.
• Lipstick: Intense lip colour, often in shades of red or deep hues, for a striking finish.

This makeup look is elegant but not over the top, perfect for evening cocktail parties.

If you are having trouble choosing the right beauty service, here are some tips that may help:

• Define your needs: Think about what look you want to achieve. Do you need a treatment, a haircut, makeup, or maybe a massage? A clear goal will help you narrow down your options.
• Consult a professional: If you are not sure, consult a beautician or hairdresser. They will help assess your skin, hair or other needs and advise on the best service.
• Consider the opportunity: Are you preparing for a special event, such as a wedding or party? Choose treatments that will make you feel confident and comfortable.
• Explore your options: Check out the different treatments and services that are available. For example, facials, manicures, pedicures, haircuts, hair coloring, and body treatments all have different benefits.
• Request a consultation: Many salons offer consultations where a specialist will help you choose the best service based on your needs, skin/hair type and budget.

If you still have doubts, you can start with a basic service that meets your most immediate need and then gradually explore other options.

You can contact us by email at sales@pepeurope.net or via Telegram, where we provide 24/7 support.

We sometimes offer promotions and discounts through our newsletter. Make sure you subscribe to receive the latest information and special offers.

We do not currently offer gift cards, but we will notify our customers if this option becomes available in the future.

We accept payments via Visa, MasterCard, PayPal and bank transfers for larger orders.

If you wish to cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, cancellations will no longer be possible.

We use SSL encryption to protect your payment and personal information during transactions.

Once your payment has been processed, you will receive an order confirmation email with the details of your purchase.

Orders placed and paid for before 12:00 PM PST will be processed and shipped the same day. Orders placed after 12:00 PM PST will be shipped the next business day.

Yes! Once your order ships, you will receive an email with a tracking number to monitor your delivery progress.

Yes, we offer international shipping to select countries. Shipping costs and delivery times will be calculated when you place your order.

Shipping costs depend on your shipping address and order size. Shipping costs will be displayed before you complete your purchase.

Please contact our customer service team immediately if you receive a damaged or incorrect product. We will help you resolve the issue.

If you are not satisfied with your purchase, you can return the products within 14 working days, provided they are in their original, undamaged condition. Please contact us at sales@pepeurope.netto start the return process.

Return shipping costs are the responsibility of the customer unless the product is damaged or incorrect.

Once we receive and inspect your returned item, we will process the refund to your original payment method within 7 business days.

Yes, for hygiene and safety reasons we do not accept returns of opened or used products such as food or dietary supplements.