Shipping Returns Policy

Shipping Returns Policy

At PepEurope LTD, we care about our customers' convenience by offering a transparent shipping and returns policy. Below are the details of these policies:

Shipping Policy

1. Order Processing Time:

   • Orders placed and paid before 12:00 PM PST will be processed and shipped the same day.
   • Orders placed after 12:00 PM PST will be processed and shipped the next business day.

2. Shipping Methods:

   • We offer standard and express shipping, depending on location and order size. Select the appropriate shipping method when placing your order.

3. Shipping Costs:

   • Shipping costs are calculated based on your shipping address and order size. Shipping costs will be displayed before you complete your purchase.

4. Delivery Time:

   • Delivery time depends on the chosen shipping method and destination country. The exact delivery time will be provided during the purchase process.

5. International Shipping:

   • We ship to selected countries outside the UK. International delivery costs and times will be calculated when you place your order.

6. Order Tracking:

   • Once your order has shipped, you will receive an email with a tracking number so you can track the status of your shipment.

7. Shipping Restrictions:

   • We do not ship to some countries due to local regulations. In this case, we will contact you before processing your order.

8. Packing:

   • All orders are carefully packaged to ensure that the products arrive in perfect condition. If you receive a damaged or incorrect product, please contact our customer service immediately.

Returns Policy

1. Right of Refund:

   • If you are not satisfied with the products purchased, you can return them within 14 business days of receiving your order.
   • Products must be in original, undamaged condition and in original packaging.

2. Return Procedure:

   • To initiate a return, please contact our customer service team by emailing: sales@pepeurope.net. Please provide your order number and reason for return.
   • Return costs are borne by the customer, unless the product is damaged or faulty.

3. Payment Refund:

   • Once we receive your returned item and inspect its condition, we will process your refund to your original payment method within 7 business days.
   • Please note that shipping costs are non-refundable unless the product is faulty or not as ordered.

4. Non-Returnable Products:

   • For hygiene and safety reasons, we do not accept returns of products that have been opened or used (e.g. food, dietary supplements, etc.).

Returns and Shipping Contact

If you have any questions about our returns or shipping policy, please contact us:

• E-mail: sales@pepeurope.net
• Telegram: Available 24/7 for support

We care about your satisfaction and strive to provide the best possible service and satisfaction with your purchases at PepEurope LTD.