Delivery and Payment Policy

Delivery and Payment Policy

At PepEurope LTD we are committed to providing our customers with a seamless experience by offering clear and transparent delivery and payment options. Below are the details of our delivery and payment policy:

Delivery Policy

We understand how important it is for your order to arrive on time. Here are the details about our delivery policy:

1. Order Processing Time:

   • Orders placed and paid before 12:00 PM PST will be processed and shipped the same day.
   • Orders placed after 12:00 PM PST will be processed and shipped the next business day.

2. Shipping Methods:

   • We offer standard and express shipping methods, depending on location and order size. Choose the shipping method that best suits your needs when placing your order.

3. Shipping Costs:

   • Shipping costs are calculated when you place your order, depending on your delivery address and the size of the products you order.

4. Delivery Time:

   • Delivery time depends on the chosen shipping method and destination country. Estimated delivery time will be provided when placing the order.

5. International Shipping:

   • We offer shipping to selected countries outside the UK. International shipping costs and delivery times will be calculated based on the delivery address when you place your order.

6. Order Tracking:

   • Once your order has shipped, you will receive an email with a tracking number so you can track your shipment progress.

7. Shipping Restrictions:

   • Some products may not be available for shipping to certain countries due to local regulations. In this case, we will contact you before processing your order.

8. Packing:

   • All orders are carefully packaged to ensure the items arrive in perfect condition. If you receive a damaged or incorrect item, please contact our customer service team immediately.

Payment Policy

PepEurope LTD accepts several safe and convenient payment methods to ensure a smooth transaction process:

1. Accepted Payment Methods:

   • We accept payments via:
     • Credit and Debit Cards (Visa, MasterCard, etc.)
     • PayPal
     • Bank transfers (for larger orders)

2. Payment Processing:

   • All payments are processed through secure payment gateways to ensure your personal and payment information is safe. We do not store any credit or debit card details.

3. Currency:

   • Payments are processed in GBP (British Pounds). The exchange rate to your local currency depends on the payment provider.

4. Order Confirmation:

   • Once your payment has been successfully processed, you will receive an order confirmation email with all the details about your purchase.

5. Payment Problems:

   • If you encounter any issues while making a payment, please contact our customer support team immediately and we will help resolve the issue as soon as possible.

6. Security:

   • PepEurope LTD uses SSL encryption to ensure that your personal and payment information is safe during transactions.

7. Returns and Cancellation of Order:

   • For information on returns, cancellations and refund policies, please see our return policy page Returns Policy.

Contact Us

If you have any questions or concerns about delivery or payment, our customer service team is available to help:

• E-mail: sales@pepeurope.net
• Telegram: Available 24/7 for help

Your satisfaction is important to us and we strive to make your experience with PepEurope LTD as smooth and rewarding as possible.